Blog > I Apologize for the Delay

I Apologize for the Delay

If you’ve noticed our responses to support tickets or monitoring alerts is a little slower than usual, that’s because this is now the view from our office:

In reality though, our responses are better and faster — despite the view. Our Knowledge Base (specific for Kolab Now) helps a great deal, but we never have enough content 😉

For tickets, appreciation goes to our support team (give them a shout-out next time!). For our Nagios alerts — sending text messages to our engineer’s private mobile phones helps!