This weekend, at approximately 12:00 UTC on Sunday, an issue on one of the hypervisors went by unnoticed for too long, and was finally resolved in the morning of Monday. This post explains what happened, why it happened, and what we’re going to be doing to address the situation.
One of the most frustrating user experiences is when you get an error message that you can’t do anything about, or even worse, that you don’t even understand.
While it’s very well possible that the error message is entirely justified, wouldn’t it be great if the system didn’t just tell you that something is wrong, but also what you can do about it? Error messages can be even more infuriating if they block you from doing your work even if they are not directly related, thus interrupting your workflow unnecessarily. Wouldn’t you rather have a notification that something does not work as it should, while otherwise letting you go about what you wanted to do, instead of just popping up a blocking popup that you have to click away before you can do anything else?
That’s what we’ve worked on last week.
In the last few days, I’ve spent hours and hours configuring accounts on my private iPhone 6 running iOS 11 in order to attempt to nail down where its connection issues originate.
I’m happy to be able to tell you I seem to have nailed it down, and there’s a quick fix for it, that we can apply on the server-side.