In the last few days, I’ve spent hours and hours configuring accounts on my private iPhone 6 running iOS 11 in order to attempt to nail down where its connection issues originate.
I’m happy to be able to tell you I seem to have nailed it down, and there’s a quick fix for it, that we can apply on the server-side.
Continue Reading “iOS IMAP Connection Issues Resolved”
We’re dropping our use of junkemailfilter.com “Spam DNS Lists”, because we have few positive experiences with it. Frankly, it is Junk.
Continue Reading “Junk Email Filter.com is Junk”
We are preparing a transition from our current platform underpinning the firstname.lastname@example.org email address — based on OTRS — to a more up-to-date, feature-rich environment based on Phabricator.
For various reasons, we much anticipate this change. Not in the least we’ll have real-time notifications about new tickets, and user responses, and a few chat rooms — it’ll allow us to sort our workload better.
Continue Reading “Pushing Support to our Enterprise Customer Support Platform”