In our ever ongoing effort to improve the service and get rid of legacy, we are again removing old infrastructure and replacing it with new. Where as this is seamless and invisible to some users, we have seen that others are running into – e.g. login issues.
Tag: Support
iOS IMAP Connection Issues Resolved
In the last few days, I’ve spent hours and hours configuring accounts on my private iPhone 6 running iOS 11 in order to attempt to nail down where its connection issues originate.
I’m happy to be able to tell you I seem to have nailed it down, and there’s a quick fix for it, that we can apply on the server-side.
Junk Email Filter.com is Junk
We’re dropping our use of junkemailfilter.com “Spam DNS Lists”, because we have few positive experiences with it. Frankly, it is Junk.
Pushing Support to our Enterprise Customer Support Platform
We are preparing a transition from our current platform underpinning the support@kolabnow.com email address — based on OTRS — to a more up-to-date, feature-rich environment based on Phabricator.
For various reasons, we much anticipate this change. Not in the least we’ll have real-time notifications about new tickets, and user responses, and a few chat rooms — it’ll allow us to sort our workload better.
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