Posts Tagged ‘Support’

Announcing Service Window: The death of old infrastructure..

Posted on: January 13th, 2023 by

On Friday, 20th of January 2023 at 09:00 UTC, the Kolab Now operations team will perform maintenance on the infrastructure of the Kolab Now platform.  The update will move a part of the backend services to newer infrastructure. The updates will bring more stability and better manageability to the backoffice systems. No new features visible to end users will be enabled during this maintenance.

The service window is expected to last for no more than 4 hours, ending on Friday, 20th of January 2023, at 13:00 UTC.

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Announcing Service Window: Datacenter maintenance..

Posted on: February 15th, 2019 by

Our local Swiss datacenter and internet provider is a great, professional and stable provider of data connectivity and datacenter services. These services however demands updates of infrastructure, and such maintenance work is happening in a planned service window the night between Saturday 23.02.2019 and Sunday 24.02.2019.

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The end of short logins..

Posted on: November 19th, 2018 by

In our ever ongoing effort to improve the service and get rid of legacy, we are again removing old infrastructure and replacing it with new. Where as this is seamless and invisible to some users, we have seen that others are running into – e.g. login issues.

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iOS IMAP Connection Issues Resolved

Posted on: November 7th, 2017 by

In the last few days, I’ve spent hours and hours configuring accounts on my private iPhone 6 running iOS 11 in order to attempt to nail down where its connection issues originate.

I’m happy to be able to tell you I seem to have nailed it down, and there’s a quick fix for it, that we can apply on the server-side.

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Junk Email Filter.com is Junk

Posted on: October 16th, 2017 by

We’re dropping our use of junkemailfilter.com “Spam DNS Lists”, because we have few positive experiences with it. Frankly, it is Junk.

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Pushing Support to our Enterprise Customer Support Platform

Posted on: October 10th, 2017 by

We are preparing a transition from our current platform underpinning the support@kolabnow.com email address — based on OTRS — to a more up-to-date, feature-rich environment based on Phabricator.

For various reasons, we much anticipate this change. Not in the least we’ll have real-time notifications about new tickets, and user responses, and a few chat rooms — it’ll allow us to sort our workload better.

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