Pushing Support to our Enterprise Customer Support Platform

We are preparing a transition from our current platform underpinning the support@kolabnow.com email address — based on OTRS — to a more up-to-date, feature-rich environment based on Phabricator.

For various reasons, we much anticipate this change. Not in the least we’ll have real-time notifications about new tickets, and user responses, and a few chat rooms — it’ll allow us to sort our workload better.

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