Posts Tagged ‘Service Window’

Service window postponed – Due diligence..

Posted on: June 23rd, 2023 by

Last week we announced a service window that was supposed to start and be in session about now. However, following due diligence we went through the list of activities last night and found that we had overseen an important step in the plan. The operations that are going to happen are on the backend servers, are quite sensitive, and we would like to avoid any problems. We therefore suspend the current service window and hereby declare it for the coming Friday:

Friday 2023-06-30 at 08:00 UTC until 13:00 UTC.

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Announcing Service Window Friday 9th of June: Getting rid of even more old infrastructure..

Posted on: May 31st, 2023 by

The Kolab Now Staff is going to update parts of the platform to get rid of even more old infrastructure, and to ensure the best possible solution for users. Therefore we declare a service window on:

Friday 2023-06-09 at 08:00 UTC until 12:00 UTC.

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Announcing Service Window: Caching infrastructure..

Posted on: April 17th, 2023 by

Lately we have had reports from users of the Kolab webclient who saw a variety of issues such as: login issues, some data entries being hidden and showing up again and folder creations failing. As this was seriously affecting the reliability of the webclient, we put the deployment of new features on hold to investigate the root cause of those issues.

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Announcing Service Window: More replacement of old infrastructure..

Posted on: January 20th, 2023 by

This Friday’s service window was being executed well, and while assisting in replacing some old infrastructure, it opened opportunities to proceed down the same track. With that in mind, the Kolab Now operations team will perform more maintenance on the infrastructure of the Kolab Now platform on Friday, 27th of January 2023 at 10:00 UTC.  The update will move more of backend services to newer infrastructure. No new features visible to end users will be enabled during this maintenance.

The service window is expected to last for no more than 4 hours, ending on Friday, 27th of January 2023, at 13:00 UTC.

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Incident report: ‘Gateway Timed-out’ at login

Posted on: January 14th, 2023 by

On Saturday January 14th, 2023, from approximately 03:47:12 UTC a group of Kolab Now users observed an error stating: “Gateway time-out” when trying to login to the webclient, the dashboard, or connect with any desktop or mobile client. The Kolab Now main page https://kolabnow.com/ and all other services (Support, blog and knowledge base) were available with no issues for these same users.

The issue lasted until approximately 08:04:22 UTC, and was caused by a db server in one of the clusters being stuck in a large operation. The issue caused troubles with the login procedure, but had no impact on the mail flow. No mail was lost or delayed during the incident.

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Announcing Service Window: The death of old infrastructure..

Posted on: January 13th, 2023 by

On Friday, 20th of January 2023 at 09:00 UTC, the Kolab Now operations team will perform maintenance on the infrastructure of the Kolab Now platform.  The update will move a part of the backend services to newer infrastructure. The updates will bring more stability and better manageability to the backoffice systems. No new features visible to end users will be enabled during this maintenance.

The service window is expected to last for no more than 4 hours, ending on Friday, 20th of January 2023, at 13:00 UTC.

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Announcing Service Window: Improving Authentication

Posted on: August 19th, 2021 by

After much work we are now ready to switch over to a new authentication system based on laravel passport. The switch over will happen on Saturday, August 21st starting at 09:00 UTC. Short periods of downtime might occur, but we will of course keep it to a minimum.

Users can follow the status of the update via the Kolab Ops Twitter account. They can keep working and collaborating online as usual. Should you have any issues in this or any other context, then please contact Kolab Now Support.

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Announcing Service Window: Updates to Kolab..

Posted on: July 29th, 2021 by

This Saturday, 31st of July 2021 at 08:00 UTC, the Kolab Now operations team will perform an update of the Kolab dashboard software on the Kolab Now platform.

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Announcing Service Window: Updates to Kolab..

Posted on: June 18th, 2021 by

This Saturday, 19th of June 2021 at 09:00 UTC, the Kolab Now operations team will perform an update of the Kolab software on the Kolab Now platform. The update will add a few features for our support and admin personnel, which are hidden from normal users. Of course we also take the opportunity to fix a line of minor defects with the same update.

The service window is expected to last for no more than 1 hour, ending on Saturday, 19th of June 2021, at 10:00 UTC.

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Announcing Service Window: Update of firmware on Storage

Posted on: June 3rd, 2021 by

This Saturday, 5th of June 2021 at 09:00 UTC, the Kolab Now operations team is performing an update of the firmware on the storage canisters in the datacenter. As Kolab Now is running the operations on high class professional IBM servers under great warranty (see the knowledge base article), the update will be performed under advice from the IBM technical support crew.

As the storage system is 100% redundant, we expect that there will be no interruption or downtime – planned or unplanned – in connection to this change. Users can follow the status of the change via the Kolab Ops Twitter account. They can keep working and collaborating online as usual.

Should you have any issues in this or any other context, then please contact Kolab Now Support 

 

UPDATE 2021-05-05 @ 11:00 UTC: The update has happened, and as expected, there was no downtime. All systems are back up and running as they should be.

 

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