Lately we have had reports from users of the Kolab webclient who saw a variety of issues such as: login issues, some data entries being hidden and showing up again and folder creations failing. As this was seriously affecting the reliability of the webclient, we put the deployment of new features on hold to investigate the root cause of those issues.
Posts Tagged ‘Web Client’
How to prevent deleted e-mails from disappearing permanently
Last week our support team reported interestingly some similar questions from unrelated users circling around the topic: “I accidentally deleted some e-mails. Can I get them back?”
As often in complex support situations, the answer to this question is: It depends.. 🙂
Users were pointed to this knowledge base note. This answered the questions, though with some confusion. In this post we will lay out the options.
Update on the ongoing performance issue
During the last 2 days Kolab Now has experienced a serious performance degradation issue. Users see that logins to- and operations in the webclient is taking a long time, and users connecting via desktop or mobile clients might not be able to perform synchronizations.
In the end of Wednesday it was thought that the root cause was found, and many users saw better performance for a while, but Thursday morning the performance dropped back to unacceptable levels.
How do server side (sieve) filters work again?
Kolab Now offers a mail filtering feature. That makes it possible to apply a series of actions to specifically selected incoming emails, so that incoming mail meeting a certain criteria can be automatically processed by the server and handled/organized according to the defined actions. For example the server can move the message to a specified folder, redirect it to another account, send a reply, discard, delete, etc for as long as the defined criteria is fulfilled.
Mobile friendly webmail is here and brings some changes
We are happy to announce the coming release of our mobile friendly skin for Kolab Now. From 14th September 2019 on, your webmail will look a bit different. With the new skin, you will finally be able to use Kolab Now webmail with the browser on your phone. Check out our previous post for more information.
The default mail deletion behavior changes
We decided that the switch to the new skin would be a good opportunity also make another much requested change. We change the default way of deleting emails in the webclient.
Going forward, when you click on Delete, mails will be moved to your Trash folder, and you can then decide when to ’empty the trash’. Previously, deleted mails where only marked for deletion and hidden immediately without an obvious way to undo, and the hidden mails stuck around, clogging up your storage quota if they were not expunged. This led to a couple of support cases over the years. After some user testing we decided to go with what people are used to from other email clients and providers.
Our website gets a long needed update
Our website has been out-dated for quite some time so we decided to give it a major overhaul. For now, it is reduced to the bare necessities and we will add more content when needed. It should now be easier to find essential information and get access to support – among other things.
Feedback is always appreciated
We hope you like the changes we have been working on. Give us feedback by writing to support@kolabnow.com
Your Kolab Now team
A New Gregorian Year, A New Responsive Skin
The change of the year is always a good opportunity to look back at what has happened, and to make changes for the future. Earlier we have been writing about the work put into the Responsive skin (elastic skin) and it’s now time to enjoy the result we got out of the work that was done.
A version of a responsive skin was available on beta.kolabnow.com/apps for a while, but now it has finally passed QA, and is made available for all Kolab Now users.
The end of short logins..
In our ever ongoing effort to improve the service and get rid of legacy, we are again removing old infrastructure and replacing it with new. Where as this is seamless and invisible to some users, we have seen that others are running into – e.g. login issues.
Kolab Now Responsive Skin
We’ve received many requests to make the web client more useful on mobile devices, so we’ve put some of our development focus on a responsive skin for the Kolab Now web client, and in turn Kolab. The result already got great feedback from the early adopters, now the skin has been updated with fixes and additional functionality.
To test the new skin and functionality, please go to: https://beta.kolabnow.com/apps/ and login with your Kolab Now user login.
Don’t forget the attachments..
As me, you have probably been in this situation many times:
You spend hours on putting together the most perfect email presenting the project document that you have spent a month putting together, You select the most exquisite words from the vocabulary and make sure that every comma is in the right place and no spaces are left unaccounted for. You get ready for the perfect time to deliver this document to the influential audience of your mail. You press the SEND button – the email leaves your screen with a small sound ….
