Posts Tagged ‘Anti-Spam’

This afternoon earlier today one of the Kolab Now MX servers was listed on the Microsoft block list. This means that some users might have seen, that mails sent to recipients at ‘@outlook.com’, ‘@live.com’, ‘@hotmail.com’, and other Microsoft online services was bounced back with the message that looks something like this:

This is the mail system at host mx.kolabnow.com. 
I'm sorry to have to inform you that your message could not 
be delivered to one or more recipients. It's attached below. 
For further assistance, please send mail to postmaster. 
If you do so, please include this problem report. You can 
delete your own text from the attached returned message. 
The mail system <some-email@outlook.com>: host  
outlook-com.olc.protection.outlook.com[x.x.x.x] said: 550 5.7.1 
Unfortunately, messages from [y.y.y.y] weren't sent. Please contact 
your Internet service provider since part of their network is on our block 
list (S3150). You can also refer your provider to 
http://mail.live.com/mail/troubleshooting.aspx#errors. [Name=Protocol 
Filter Agent][AGT=PFA][MxId=<some long number>] 
[SG2PEPF03345FBECA.apcprd05.prod.outlook.com 2025-02-13T<timestamp>Z 
<another long number>] (in reply to MAIL FROM command)

Although the listing was fast discovered, Microsoft was contacted and the listing is reversed as soon as it is possible, it took a while. At this time emails should be delivered to the Microsoft online services.

A few users has misinterpreted the symptoms with error messages from missing the DKIM changes made on Monday (please read this blog post from December 2024 and the follow ups). If you are a group manager, then please make sure that you have the new DKIM related CNAMES added to your DNS zone.

If you have any questions or concerns in this context, then please contact support.