In recent times, Bitcoin payments have suffered three major blows;
- Our payment provider now requires customer’s wallets to use a Bitcoin Payment Protocol, while some wallets are simply not compatible,
- Transaction confirmation times have increased, and then increased some more, both inconveniencing our users and increasing the underpay/overpay problem,
- Transaction fees have gone through the roof, making the use of Bitcoin less and less attractive, especially for smaller transactions.
Obviously, this is causing some of our customers some grief. Some of the customers that choose to want to use Bitcoin payments exclusively will actually use profanity in expressing their frustration over these changes, but our support staff does not deserve that. I, for one, will defend my staff and cause those customers to find themselves on the losing end of this “conversation”.