In our ever ongoing effort to improve the service and get rid of legacy, we are again removing old infrastructure and replacing it with new. Where as this is seamless and invisible to some users, we have seen that others are running into – e.g. login issues.
For various reasons, we much anticipate this change. Not in the least we’ll have real-time notifications about new tickets, and user responses, and a few chat rooms — it’ll allow us to sort our workload better.