Author Archive for Jeroen van Meeuwen

A Knowledge Base Reimagined

Posted on: November 18th, 2018 by

Hi there,

we updated our Knowledge Base yesterday with a more friendly, Kolab Now branded theme. Go over there and check it out.

Our October Silence?

Posted on: November 7th, 2018 by

Hi there,

I just wanted to provide you with a quick note that our blog roll’s “October silence” is nothing but just that. Some of us became a father to a son, have needed to deal with some citizen/resident paperwork, some of us choose to entertain the fresh snowfall way up the Alps, others took some vacation time, and such and so forth.

In the all-work-no-play area, I think we’ve figured out webmail decryption/signing, a responsive skin to be made available to mainstream Kolab Now, new exciting service venture definitions even though still under development, and we have now been able to deal with our midterm election anxiety (albeit November 25th could incur some implications domestically).

Incident Report: Thursday, 20:25 – Friday 01:15 UTC

Posted on: September 21st, 2018 by

Last night, a failure in the storage layer caused most of our services to be unavailable. In the week before, we replaced a failed hard drive. In the week before that, a so-called Virtual Fabric Adapter failed, causing a hypervisor to shut itself off. Since the most recent incident was the more serious downtime, that’s what we’ll start our reporting on.

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Collabora Online 3.2 for Kolab Now

Posted on: May 30th, 2018 by

Over the course of today, we’ve upgraded our environment to run Collabora Online 3.2. Having waited for a point in time where no collaborative editing sessions had been ongoing, no-one should have noticed any service interruption.

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Short-Form GDPR Compliance

Posted on: May 18th, 2018 by

Our team has received multiple inquiries about our service’s compliance with GDPR. We answer these individually, but here’s a short-form of the types of questions that we answer.

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Deprecation of TLS version 1.0

Posted on: May 9th, 2018 by

For most people, it’s been looming about pretty silently over the past few years, but TLS v1.0, the oldest and earliest version of Transport Layer Security is considered deprecated. The Payment Card Industry (PCI) data security standard (DSS) version 3.2 from April 2016 recommends full deprecation by the end of June 2018.

In compliance with these standards, while originating from the payment card industry, widely regarded to as a guiding standard for other industries, Kolab Now has disabled support for TLS v1.0.

Why? What does that mean?

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Use Privacy Badger

Posted on: April 19th, 2018 by

Privacy Badger is a browser extension by the Electronic Frontier Foundation, that prevents sites from tracking your visits across the web. It’s available for Chrome (the most popular browser among our visitors and customers), Firefox (second) and Opera (nowhere to be found).

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Adding a Little Byte of Transparency

Posted on: March 28th, 2018 by

I’m considering adding a little bit of transparency to how, and perhaps how well, Kolab Now infrastructure is run, or is running.

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Bitcoin Payment Problems

Posted on: February 15th, 2018 by

In recent times, Bitcoin payments have suffered three major blows;

  • Our payment provider now requires customer’s wallets to use a Bitcoin Payment Protocol, while some wallets are simply not compatible,
  • Transaction confirmation times have increased, and then increased some more, both inconveniencing our users and increasing the underpay/overpay problem,
  • Transaction fees have gone through the roof, making the use of Bitcoin less and less attractive, especially for smaller transactions.

Obviously, this is causing some of our customers some grief. Some of the customers that choose to want to use Bitcoin payments exclusively will actually use profanity in expressing their frustration over these changes, but our support staff does not deserve that. I, for one, will defend my staff and cause those customers to find themselves on the losing end of this “conversation”.

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Incidents and Recurring Tasks

Posted on: January 9th, 2018 by

In the past, we’ve had several occurrences of DNSSEC signatures on DNS zones expiring — partly by not using our own product to the fullest extent of its capabilities. Embarrassing, if you ask me, but it’s more like a misappropriation of the features we did use, where we maybe should have used another feature better suited to our processes and collective work-flows.

So let me explain how we use Kolab’s features to battle our recurring task to refresh signatures, and why and how this is a task that requires manual intervention.

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