Again this year we deliver you the numbers according to our terms of service, that states there’s basically no way for anyone to get any access to your data without us letting the world know that it happened.
We have again counted the interactions and here is our statistics for 2021.
We often receive requests from users who desire to move their data from their current email providers to Kolab Now using our partner Audriga’s migration Service.(https://www.audriga.com/en/Index)
eg: “I want to use your services and/or the services of Audriga to migrate my Google Apps accounts to Kolab. How do I proceed?”
The process is simple.
First and foremost, you need to make sure you already have an active Kolab Now account. If not, simply sign up for your desired account here: https://kolabnow.com/signup
Once your account is in place and all user accounts have been accurately created (for Group Account: https://kolabnow.com/signup/group), kindly send us a migration request with which migration option is required and we will send you the necessary information.
For email migration only(fully automated), we will upon request send you a link voucher which you will use to move your emails to Kolab Now. This process is fast and simple. The price per user box is 8 CHF.
Users who require a full groupware migration i.e including calendar, contacts etc might need some patience as the full groupware migration(15 CHF/box) is assisted and its timing depends on the availability. Once we know that this is what you want, we will put you into contact with our partner directly for any further guided assistance needed.
Kindly see our link below for more information if you desire to move your data yourself manually:
https://kb.kolabnow.com/faq/how-do-i-migrate-my-data-to-kolab-now-from-another-provider
On Friday January 21 at 15:48 UTC users observed that the main page https://kolabnow.com/ became unaccessible and reviled an error: 503 – Server unavailable. The webclient (https://kolabnow.com/apps) was still available, but with seriously degraded performance – to the point where the service would give up and reveal the ‘Maintenance’ page.
Also IMAP, SMTP, ActiveSync, and $DAV was impacted by the failing frontends.
The service was unavailable for about 50 minutes, during which time all mails, in and out, were queued. When the service again was available, those mail queues first had to be delivered before new mail could be sent or received. This caused users to experience a delay in the traffic.
On Monday morning at 03:22 CET the kolab Now $DAV services stopped working.
While resolving a performance issue for $DAV connections, we moved around servers from an old infrastructure to a new infrastructure, and with that the rotation of logs. Unfortunately a tiny bit were missed while configuring the new servers, which caused the log rotation attempting to reload httpd (while that wasn’t needed). In turn, reloading httpd didn’t succeed and timed out, and the new DAV servers were left in a maintenance state; unavailable.
This happened at ~ 03:22 CET. As these are new DAV servers, they were only included in the standard monitoring, and no one got notified about the problem until it was discovered at 07:47 CET. The configuration was promptly corrected and the new DAV servers came back online right away (and was added to the monitoring notifications). At this time everything should be available and working as expected.
We apologize for any inconvenience that this may have caused.
Another year past and we needed to again refresh our certificates.
Ladies and Gentlemen,
another turbulent and exciting year, 2021, soon comes to an end!
We want to thank all y’all for your support, and for being or becoming a part of the Kolab Now family. We hope you enjoy and value our product and services the same way that we enjoy providing them.
As always, we like to improve, and for that we need your opinions. For things that you especially like or dislike, please feel free to send us your input to support@kolabnow.com. Feedback helps us to make Kolab Now even greater every day!
Are your friends and family already on Kolab Now? If not, here is a small gift for the holiday season:
New Kolab Now sign-ups (individual or group accounts) will receive a 22% discount for the duration of 6 months when signing up before the 31.12.2021 with the voucher code WELCOME2022.
Here is how it works step by step:
Merry Christmas and a Happy New Year from the Kolab Now team!
And.. its around the corner again – Christmas!
Every year it is a very special time for me and my family. The days get shorter, everyone slows down and reflects on the busy year at home with cups of tea and hot chocolate on the couch, covered in a warm blanket.
At the same time it means Christmas preparations. We are a big family with more than 56 members spread over different cities and countries, gathering each year on different locations to enjoy the Christmas days together. Now the cozy moments on the edge of the commencing winter start to get hectic. Dinner plans have to be made, wish lists to be exchanged and discussed, invitations & Christmas cards have to be designed.
On Tuesday 2021-10-05, between 10:20 UTC and 10:40 UTC, a network issue kicked our firewalls off the grid, and Kolab Now was down. Our Operations team was on the case right away and could correct the issue instantly. As a result the downtime was very limited.
When the dust had settled, it turned out that one of our hypervisors had stopped one of its redundant storage blocks, as it was unavailable for too long, and a group ~ 20 users were unable to see their mails in the mail folders. Again our Operations team was reacting fast and could restore the connections to the redundant storage. Everything is back up and running for everyone now, and no data was in danger at any point through out the incident.
If you are one of the few users who had the problem after the down time, or if you experienced troubles during the outage around lunch time, then we truly apologize for the inconvenience that it caused.
If you have any questions or concerns in this context, please contact support.
On Monday, August 23rd 2021 at around 04:00 UTC, Kolab Now suffered a catastrophic outage related to its storage. This post will outline what happened, when it happened, and what is to happen.
After much work we are now ready to switch over to a new authentication system based on laravel passport. The switch over will happen on Saturday, August 21st starting at 09:00 UTC. Short periods of downtime might occur, but we will of course keep it to a minimum.
Users can follow the status of the update via the Kolab Ops Twitter account. They can keep working and collaborating online as usual. Should you have any issues in this or any other context, then please contact Kolab Now Support.
