Incident Report: WebDAV/CalDAV/CardDAV services unavailable..

Posted on: January 17th, 2022 by

On Monday morning at 03:22 CET the kolab Now $DAV services stopped working.

While resolving a performance issue for $DAV connections, we moved around  servers from an old infrastructure to a new infrastructure, and with that the rotation of logs. Unfortunately a tiny bit were missed while configuring the new servers, which caused the log rotation attempting to reload httpd (while that wasn’t needed). In turn, reloading httpd didn’t succeed and timed out, and the new DAV servers were left in a maintenance state;  unavailable.

This happened at ~ 03:22 CET. As these are new DAV servers, they were only included in the standard monitoring, and no one got notified about the problem until it was discovered at 07:47 CET. The configuration was promptly corrected and the new DAV servers came back online right away (and was added to the monitoring notifications). At this time everything should be available and working as expected.

We apologize for any inconvenience that this may have caused.

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The Annual Certificate Refresh

Posted on: December 28th, 2021 by

Another year past and we needed to again refresh our certificates.

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Happy New Year 2022

Posted on: December 17th, 2021 by

Ladies and Gentlemen,

another turbulent and exciting year, 2021, soon comes to an end!

We want to thank all y’all for your support, and for being or becoming a part of the Kolab Now family. We hope you enjoy and value our product and services the same way that we enjoy providing them.

As always, we like to improve, and for that we need your opinions. For things that you especially like or dislike, please feel free to send us your input to support@kolabnow.com. Feedback helps us to make Kolab Now even greater every day!

Are your friends and family already on Kolab Now? If not, here is a small gift for the holiday season:

New Kolab Now sign-ups (individual or group accounts) will receive a 22% discount for the duration of 6 months when signing up before the 31.12.2021 with the voucher code WELCOME2022.

Here is how it works step by step:

  1. Go to https://kolabnow.com/signup and choose individual or group account
  2. Enter your name and set an external e-mail address
  3. Receive the registration code
  4. Set your Kolab Now identity and enter the voucher code WELCOME2022
  5. Wait till your Mailbox is being created and start the magic!

Merry Christmas and a Happy New Year from the Kolab Now team!

 

 

How Kolab Meet and integrated collaborative editing boosted my Christmas preparations

Posted on: November 12th, 2021 by

And.. its around the corner again – Christmas!

Every year it is a very special time for me and my family. The days get shorter, everyone slows down and reflects on the busy year at home with cups of tea and hot chocolate on the couch, covered in a warm blanket.

At the same time it means Christmas preparations. We are a big family with more than 56 members spread over different cities and countries, gathering each year on different locations to enjoy the Christmas days together. Now the cozy moments on the edge of the commencing winter start to get hectic. Dinner plans have to be made, wish lists to be exchanged and discussed, invitations & Christmas cards have to be designed.

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Incident Report: Network Outage at Kolab Now

Posted on: October 5th, 2021 by

On Tuesday 2021-10-05, between 10:20 UTC and 10:40 UTC, a network issue kicked our firewalls off the grid, and Kolab Now was down. Our Operations team was on the case right away and could correct the issue instantly. As a result the downtime was very limited.

When the dust had settled, it turned out that one of our hypervisors had stopped one of its redundant storage blocks, as it was unavailable for too long, and a group ~ 20 users were unable to see their mails in the mail folders. Again our Operations team was reacting fast and could restore the connections to the redundant storage. Everything is back up and running for everyone now, and no data was in danger at any point through out the incident.

If you are one of the few users who had the problem after the down time, or if you experienced troubles during the outage around lunch time, then we truly apologize for the inconvenience that it caused.

If you have any questions or concerns in this context, please contact support.

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Incident Report: Storage Outage at Kolab Now

Posted on: August 25th, 2021 by

On Monday, August 23rd 2021 at around 04:00 UTC, Kolab Now suffered a catastrophic outage related to its storage. This post will outline what happened, when it happened, and what is to happen.

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Announcing Service Window: Improving Authentication

Posted on: August 19th, 2021 by

After much work we are now ready to switch over to a new authentication system based on laravel passport. The switch over will happen on Saturday, August 21st starting at 09:00 UTC. Short periods of downtime might occur, but we will of course keep it to a minimum.

Users can follow the status of the update via the Kolab Ops Twitter account. They can keep working and collaborating online as usual. Should you have any issues in this or any other context, then please contact Kolab Now Support.

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(re-)Introducing Bank payments..

Posted on: August 10th, 2021 by

On Saturday, 31st of July 2021 we added a few features to Kolab Now during a service window. We already informed you about two of the features that were added; the user controlled Sender Preferred Framework (SPF) for group admin users, and the user controlled opt out of the greylist for users. What we failed to update you on was another added ‘new’ payment option: Bank transfers.

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Announcing Service Window: Updates to Kolab..

Posted on: July 29th, 2021 by

This Saturday, 31st of July 2021 at 08:00 UTC, the Kolab Now operations team will perform an update of the Kolab dashboard software on the Kolab Now platform.

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Announcing Service Window: Updates to Kolab..

Posted on: June 18th, 2021 by

This Saturday, 19th of June 2021 at 09:00 UTC, the Kolab Now operations team will perform an update of the Kolab software on the Kolab Now platform. The update will add a few features for our support and admin personnel, which are hidden from normal users. Of course we also take the opportunity to fix a line of minor defects with the same update.

The service window is expected to last for no more than 1 hour, ending on Saturday, 19th of June 2021, at 10:00 UTC.

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