Incident report: db server stuck in large operation..

Posted on: June 7th, 2022 by

On Monday June 06 2022, from approximately 11:24 UTC a group of Kolab Now users observed an error stating: “Gateway time-out” when trying to login to the webclient, the dashboard, or connect with any desktop or mobile client. The Kolab Now main page https://kolabnow.com/ and all other services (Support, blog and knowledge base) were available with no issues for these same users.

The issue lasted for about an hour, until approximately 12:19 UTC, and was caused by a db server in one of the clusters being stuck in a large operation. The issue caused troubles with the login procedure, but had no impact on the mail flow. No mail was lost or delayed during the incident.

The operations team was warned by the monitoring system about a stuck db server in the cluster, and was having hands on keyboards right away. The issue lasted for about an hour (some users in the group saw return of service earlier than others), and was caused by this db server in the cluster being stuck in a large operation.

Further investigation and action is going into reevaluating the amount of resources assigned to the db clusters and other servers for such large operations of this type.

If you were among the group of users that was impacted by this, then please accept our apologies for any inconvenience caused.

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Kolab Now: Our prices explained

Posted on: May 19th, 2022 by

For all the fellows out there who are interested in our product and service we would like to explain today again the difference of individual & group accounts and prices that apply.

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Updates to Kolab Now..

Posted on: April 22nd, 2022 by

This Friday the operations team is rolling over the Kolab Now system and deploying a set of new updates. However, thanks to the redundancy in the architecture, users will not see any downtime or service interruptions.

The update contains a lot of code, preparing the system for future features, and one update to the Voice & Video feature.

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The strengths of the Kolab calendar: part 2

Posted on: April 20th, 2022 by

Hello again everyone. Last weeks part 1 of the strengths of the Kolab calendar coped with the calendar in general, colorized events, calendar lists, and scheduling & editing of events.

Today the journey continues and we will dive deeper in the scheduling & editing of events and cover topics like event invitations & notifications – and sharing of calendars and subscribing to them.

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Kolab Now @ Swiss Cyber Security Days

Posted on: March 31st, 2022 by

A few years in a row, the Swiss Cyber Security Days have brought specialists and cyber security industry leaders together in the context of Swiss cyber security. This year the event is falling on 06 & 07 of April, and unlike last year, where the event was run as a ‘virtual get together’ it is housed in the Forum Fribourg.

Being specialists in this field, Apheleia IT (and so, Kolab Now) will be represented in Fribourg. You will be able to meet us there, discuss our future plans and vision with our team, and get a view of our enterprise offering; CyComm.

We will be happy to talk to you there.

 

The strengths of the Kolab Calendar: Part 1

Posted on: March 23rd, 2022 by

At Kolab Now we love the feedback that we get from our users. It gives us a picture of what we do right, and where we need to improve. We hear which features users love and which they don’t. And that is how we learned, that one of the most valued and most used Kolab features is the calendar.

Why is that, and what things are so great about it? We decided to share our experiences with a few great calendar features in this series of posts. This first part will discuss the calendar in general, colorized events, calendar lists, and scheduling & editing of events.

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Is your password ‘123456’?

Posted on: February 14th, 2022 by

If so, you share your password with thousand – perhaps 100s of thousands of others. Password complexity is being talked a lot about in the media these days. You have probably seen messages from your bank or your badminton club membership administrator about how your password should be complex to avoid password cracking.

Last Friday, 2022-02-11, Kolab Now released a number of enhancements, most of which are not directly visible to end users. However one change that could have impact for users is the option to implement password policies.

Take a look at the knowledge base article, to see how password policies can be leveraged by group owners to ensure all users have adequate passwords at all times.

This release also brings some interesting updates for the users in the Private beta program, who now have access to Shared folders, Distribution lists, and Resource management – more information to follow on that.

More interesting updates are on the way. Keep an eye on this blog for news and updates.

 

 

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Our Statistics for 2021

Posted on: February 4th, 2022 by

Again this year we deliver you the numbers according to our terms of service, that states there’s basically no way for anyone to get any access to your data without us letting the world know that it happened.

We have again counted the interactions and here is our statistics for 2021.

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Data Migration Process with Audriga:

Posted on: February 1st, 2022 by

We often receive requests from users who desire to move their data from their current email providers to Kolab Now using our partner Audriga’s migration Service.(https://www.audriga.com/en/Index)
eg: “I want to use your services and/or the services of Audriga to migrate my Google Apps accounts to Kolab. How do I proceed?”

The process is simple.

First and foremost, you need to make sure you already have an active Kolab Now account. If not, simply sign up for your desired account here: https://kolabnow.com/signup

Once your account is in place and all user accounts have been accurately created (for Group Account: https://kolabnow.com/signup/group), kindly send us a migration request with which migration option is required and we will send you the necessary information.

For email migration only(fully automated), we will upon request send you a link voucher which you will use to move your emails to Kolab Now. This process is fast and simple. The price per user box is 8 CHF.

Users who require a full groupware migration i.e including calendar, contacts etc might need some  patience as the full groupware migration(15 CHF/box) is assisted and its timing depends on the availability. Once we know that this is what you want, we will put you into contact with our partner directly for any further guided assistance needed.

Kindly see our link below for more information if you desire to move your data yourself manually:
https://kb.kolabnow.com/faq/how-do-i-migrate-my-data-to-kolab-now-from-another-provider

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Incident report: Failing front ends

Posted on: January 26th, 2022 by

On Friday January 21 at 15:48 UTC  users observed that the main page https://kolabnow.com/ became unaccessible and reviled an error: 503 – Server unavailable. The webclient (https://kolabnow.com/apps) was still available, but with seriously degraded performance – to the point where the service would give up and reveal the ‘Maintenance’ page.

Also IMAP, SMTP, ActiveSync, and $DAV was impacted by the failing frontends.

The service was unavailable for about 50 minutes, during which time all mails, in and out, were queued. When the service again was available, those mail queues first had to be delivered before new mail could be sent or received. This caused users to experience a delay in the traffic.

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