A little more than a year ago, we found and worked around an issue that caused iPhone users to have problems with IMAP connections to Kolab Now. The issue made it problematic for such users to list and read their IMAP folders.
Back then we worked around the issue by suppressing the LIST-STATUS option for IMAP connections, which made everything work for a while.
This week we again started getting a number of reports about similar symptoms from iPhone users, and we of course investigated those reports as fast and appropriate as we always do.
We quickly found, that a change was made in January to fix an issue for Outlook users, and that one part of that change was – you guessed it – to undo the suppression of LIST-STATUS. Hence, IMAP connecting iPhone users were getting right back into almost the same situation that they were in a year ago.
Where as we have found the root cause of the issue, we seem to be in a catch 22, where we can accommodate Outlook users or iPhone users connecting via IMAP. Of course we are working on a fix that can make it possible to accommodate both groups of users. Updates and news about the issue will be posted here in this blog.
If you need to read mail and list mailfolders on your iPhone before we have fixed the issue, there are at the moment two workarounds:
- You can change your iPhone to connect via ActiveSync. This will require that you have Mobile Connectivity enabled in your subscription.
- You can set your web client to use the new responsive skin, and then open the web client in a browser on your iPhone.
Should you have any questions or concerns in this context, then please contact Support.
The Kolab Now Team thank you up front for your patience.
